Connecting beauty, environment and well-being.
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. Horst Rechelbacher
1. We believe in treating ourselves,each other, and the planet with care and respect.
2. We believe social responsibility is our responsibility.
3. We believe ecological and profit goals are mutually achievable.
4. We believe our authenticity and experience are our points of difference.
5. We believe in inspiring and educating people to integrate wellness and beauty in their lives.
6. We believe in the power of oneness: from our global image to a focused network.
7. We believe learning never ends.
8. We believe in encouraging innovation and empowered decision-making.
9. We believe our actions, products and services should always embody excellence.
10. We believe personal and organizational balance is the key to sustainable success.
11. We believe true leadership is delivered with passion and by example.
Cancellations / Missed appointments
Please understand that when you forget or cancel your appointment without giving a 24 hour notice, we miss the opportunity to fill that appointment time resulting in lost revenue for our stylists and missed opportunities for clients on our waiting list.
We accept Visa, MasterCard, Discover, American Express, cash, and personal checks (due to circumstances we only accept personal checks from established clients with 3 or more visits). Out of state checks will not be accepted.
Returned check fee of $50 (our current bank charge) will be charged for all checks that are returned.
Product returns / exchanges:
All unopened/unused products may be returned for a full refund within 14 days or within 30 days for in-store product credit. Any slightly used products may be returned for in-store product credit within 30 days. All sales are final on makeup, makeup brushes, and hair brushes.
At Salon Lumani, we are committed to complete guest satisfaction and we dedicate ourselves to the highest level of customer service. If you are not completely satisfied with your service, please contact our front desk within 3 days of your service to schedule a redo. The redo appointment will be scheduled with the same stylist/designer who performed the original service. The redo service must be scheduled within 14 days of the original service. If for whatever reason you are not comfortable with the original service provider, another team member can be made available to you. Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work diligently to ensure your satisfaction.
Salon Lumani is not responsible for any lost or stolen gift cards/certificates.
We also highly recommend that you book your next service prior to leaving the salon so that we can be sure to accommodate your schedule, especially during holidays and busy times of the year.
We regret that we cannot be responsible for loss or damage to personal articles, including clothing and accessories.
You can also purchase all of your Aveda Products at Salon Lumani.